Privacy Policy

This privacy policy informs you about the privacy practices and principles of personal data processing in relation to the Unistils Ltd website and services. To contact us regarding data processing issues, please email [email protected].

What information do we collect?

We collect personal data that you voluntarily provide to us via email, web-based questionnaires and other direct communication with you.

When you place an order, you must provide your name, contact details, delivery address and any other information you wish to provide.

Basic information (name, surname, email)

  • Your basic information is necessary for placing orders and for identification in case of confusion.
  • Email may be used to contact you.  
  • Basic information may be collected if you place an order by email or telephone.

Telephone number

  • Your telephone number is required to contact you, to arrange delivery and to exchange information about the status or changes to your order.

Residential and/or delivery address

  • This data is necessary for the efficient delivery and organisation of your order and for invoicing.

Payment information

  • Required to accept payments or in case of a refund.

Communication history

  • For customer service purposes, to ensure better quality of service.

Order history

  • Required for financial accounting purposes, as well as for contractual obligations - warranty service, customer service.

Information about your equipment (Internet Protocol (IP) address and type of equipment, details of your location and information about it)

  • For the development and improvement of the website and to protect the Unistils.lv website and you as a customer.

How do we use the personal data collected?

We may use the personal data collected to:

  • provide you with the services and information you have requested;
  • process your orders and process the necessary documents;
  • provide you with effective customer support;
  • help prevent threats or fraudulent activities;
  • send you communications where you have expressly consented to receive them;
  • comply with regulatory requirements.

We may transfer your information to third parties in order to comply with laws and regulations, cooperate with supervisory authorities, help prevent criminal activity and protect our, your and others' legal rights.

How do we protect personal data?

We use a variety of technical and organisational security measures to protect your personal data. Your personal data is accessible to a limited number of people, only authorised persons.

How long do we keep personal data?

We keep your personal data for as long as we need it for the purpose for which it was collected and as permitted or required by law.

How do we use cookies?

Cookies are small text files that are stored on your computer by the websites you visit. They are used to ensure the functioning of the website and to provide information to the website owners.

This website may set the following cookies:

Functional cookies.

  • These cookies are necessary to enable you to navigate the website and use its features. Without these cookies, we cannot provide the services you have requested, such as the functionality of the shopping cart.

Google Analytics cookies.

  • These cookies are used to obtain statistics about visits to our website. We use this information to improve the performance of the website and promotional activities.

Targeted advertising tools cookies.

  • These cookies are used to increase the effectiveness of advertising and to show you ads that are most likely to be of interest to you.

Third party service provider cookies.

  • Cookies may be set by the following third-party services used on this website. Some of these cookies may be used to track your activities on other websites and we cannot control them as these cookies are not set by our website.

How do I refuse cookies?

To opt out of receiving cookies, you can use the private browsing mode provided by most browsers (Private Log, Incognito Log or InPrivate Log). Any cookies that are created when you are in private browsing mode are deleted as soon as you close all browser windows.

To opt-out of receiving and using information necessary to display targeted advertising, you can use the free tool Your Online Choices or YourAdChoices.

Your rights in relation to your personal data

If you are a data subject under the EU GDPR (e.g. you are an EU citizen and provide us with your personal data), you have the following rights in relation to your personal data:

The right to access information. You have the right to be informed about why and how your personal data is being processed. You have the right to receive a free copy of the personal data we hold about you in a commonly used electronic format.

Right to rectification. You have the right to have inaccurate or incomplete personal data rectified or completed without undue delay.

Right to be "forgotten". You have the right to withdraw your consent to the processing of your personal data and to have your personal data erased without undue delay once the data is no longer necessary to provide the services you have requested and to comply with the law.

Right to restrict processing. You have the right to obtain the restriction of the processing of your personal data where you object to it and we have no legitimate grounds for continuing the processing, where you contest the accuracy of the data, where the processing is unlawful or where you claim to establish, exercise or defend legal claims.

Right to object. You have the right to object to processing at any time, unless it is necessary for a task carried out in the public interest or there are compelling legitimate grounds for the processing.

Other rights under the GDPR. For more information, visit the EU data protection website.